ISO Accredited
Through the implementation of our IMS System which has been certified to the internationally recognised ISO 9001, 27001 and 14001 standards, we have in place a dedicated help desk operated by an experienced and certified support team, who are always on call.
What we offer
Global facing organisations need always-on support, day and night, every day of the year. To meet this need, we provide a variety of technical service level agreements (SLAs) – Business Class, Premium Class, and Premium Plus – each customizable to align with your specific requirements and budget.
How our support works
Unlike most agencies ‘use it or lose it’ monthly retainers, we drawdown from a pre-agreed annual budget of days and hours. Clients can start with a base level and add extra days if required over the year. Our clients like this approach as it provides flexibility and allows them to monitor usage and associated costs closely.
User Experience Design
