Skip to main content

A day in the life of

Quality Assurance(QA) Tester at i3 Digital - Ciara Luke

Ever wonder what a typical day in a Digital Agency looks like or just curious about the behind the scenes life of an agency? In this series, we get an insider’s view of the day to day workings, what it takes, tips and insights.

In this episode, we focus on i3 Digital’s Quality Assurance(QA) /Test Team.

Ciara Luke | QA Tester i3 Digital

Here’s what Ciara Luke, one of i3 Digital’s Quality Assurance (QA) Testers had to say;

Please describe your job. What do you do? And who do you report to?

Ciara Luke: Each day in the life of QA is different, as there is a wide variation of projects each with their own requirements and goals. It’s a position where you never stop learning and are constantly testing a wide range of products to suit the latest browsers and devices, therefore keeping up to date with the latest digital trends is essential.

What kind of skills do you need to be effective in your role?

Ciara Luke: Excellent attention to detail and communication are key in my role. Key tasks on a day to day basis include:

  • Gathering Requirements
  • Producing documentation
  • Working closely with developers
  • Writing test conditions and test cases
  • Running test cases (manual, automated or both)
  • Discovering and reporting bugs, as well as conducting retests where required

Tell us about a typical working day…

Ciara Luke: Quality is achievable, but it is a never-ending process. A typical working day would be that I get assigned to a project. There would be a kick-off meeting to discuss the requirements of the project, as well as the expected outcomes which would be documented in a range of test cases using Test rail. 

I would then run through the test cases, raising any bugs and assigning them to developers as they are found. If any further changes are made to the software or environment, then regression tests would take place. Communication is a large part of the job working closely with the developers so that everyone is up to date on any current issues and features currently being developed.

What do you love about your job?

Ciara Luke: As a developer, I found I could be quite subjective while coding, you spent so much time trying to fix an issue you began to dampen the importance of the issue. I found I had a short level of patience when it came to making changes that perhaps affected other areas of the website. 

In the QA role, however, finding these issues is enjoyable and challenging as you play a major role in ensuring the website functions at its very best but also are able to provide areas for growth and improvement. You have the opportunity to provide an overall more pleasant experience for the customer as they receive their final end product to the level of quality it deserves to be.

What kind of goals do you have? What are the most useful metrics and KPIs for measuring success?

Ciara Luke: Automation is becoming more and more important, an essential role to have in any current QA role. I aim to spend more time growing in this area so I can develop skills in regressions and security testing. The more coverage we can achieve within the tests and regressions, the higher the level of quality we can offer.

What are your favourite tools to help you to get the job done?

Ciara Luke: Crossbrowser testing is useful to run through the latest but also older browsers and devices, to ensure better coverage for supported browsers and devices.

How did you first get into this line of work, and where might you go from here?

Ciara Luke: I originally started off as a developer, as I had completed my undergraduate degree in Multimedia design, followed by my masters in Interactive systems. I was lucky enough to work in the Fiji islands as a web developer for 7 months. Although it was a beautiful country, digital standards were not given much importance. Speed was key, which resulted in websites that were pushed out the door with issues and I found that some of the projects could have had so much more creatively added. 

From watching this, a passion for standards grew and when I arrived back home I took the job as a QA engineer at Rehab Studio. Where I got to work with clients such as Facebook, Google and Redbull who took quality to a very high level and so it was a wonderful place to grow and learn in my new career.

Do you have any advice for people who want to do a similar role?

Ciara Luke: Keep up to date with the latest digital trends, the digital world is growing fast and it’s important to grow with it. This can also be achieved by going to meet up groups such as and, which are great for meeting other QA engineers and developers.

Want to be a part of the i3 Digital team? Check out our current job vacancies.


Subscribe and stay up to date with the latest industry insights, receive great tips and how-to's, through our monthly newsletter.

Newsletter - Insights
Lead Source